Crowne Plaza Heathrow, An Ihg Hotel West Drayton , West Drayton (Middlesex)

I was pleasantly surprised by the massive room with lovely fixtures and fittings, perfect for a one-night family stay. The club room, although a bit dated, offers great value for money with 24-hour access to drinks and complimentary beer, wines, and spirits during specific hours. Some nibbles were provided, but there's room for improvement in the interior's restoration.

The hotel was quite spacious and well-equipped, clean rooms, but the rooftop view with all the ventilation units may not be appealing to everyone. The service was excellent overall, although there were a few issues like being quizzed about entitlement and refusal of Scottish money. The location, while convenient for airport stays, lacked warmth and customer service. The dining experience offered more than expected, but the high price may not be justified. The facilities were satisfactory.

I found the hotel to have spacious rooms with two comfy beds, but they were not particularly clean. The service was hit or miss, with one staff member being really nice, while the receptionist was not very welcoming. The location was great for easy access from Heathrow, but there was a foul damp smell lingering. The dining experience was average, with early closing times, and the facilities were just decent.

I had a mixed experience at the hotel. The room was large and very comfortable, but there were issues with the TV remote. The service was efficient and friendly, although there was a minor oversight with cleaning. The location was convenient for my travel needs but lacked a welcoming atmosphere. The dining experience was average, not meeting my high expectations. The facilities were decent overall.

The hotel had nice and spacious rooms with a large comfortable bed, offering plenty of tea, coffee, pastries, cakes, and sweets. The service was attentive, especially towards our son's allergies, but there were moments when some staff members seemed to ignore us as guests, surprising for a chain hotel. The location, although near Stockley Park and Heathrow Airport, was marked by a cold atmosphere and chaos, with some areas being slippery and noisy. The dining experience was good overall with slightly high prices. The facilities were decent but lacked exceptional features.

My stay at the hotel had its highs and lows. The rooms were well-stocked with teas, coffees, pastries, cakes, and sweets, meeting my expectations. However, there was an issue with my car's name badge being removed without responsibility taken by the hotel. Furthermore, the noise from the loading bay made the early mornings quite disruptive.

My stay at the hotel was quite pleasant overall. The rooms were spacious, clean, and very comfortable, with a convenient desk to work from. The Wi-Fi worked perfectly without the hassle of logging in and out constantly, and having a fridge was handy for storing snacks from the local Tesco. However, the location felt a bit isolated, and there were some issues with the swimming pool not being accessible due to children's lessons. Despite these minor drawbacks, the hotel served its purpose well for a stopover near Heathrow Airport.

My stay at the hotel was nice enough, but the rooms are looking tired and could benefit from a refurbishment, especially the bathroom. The service was exceptional, with staff going the extra mile, though some were rude and disrespectful. The location, while close to the airport, had a foul damp smell lingering. The dining experience was of excellent quality and offered a good variety, while the facilities were satisfactory.

My stay at the hotel was quite pleasant, with comfortable rooms and great quiet ambiance despite its proximity to Heathrow. However, there were cleanliness issues in the standard rooms that need attention and the hotel's disclaimer about car responsibility is a bit concerning.

The hotel rooms were functional and clean, lacking some essential facilities like a mirror over the desk for makeup. Despite the missing features, the room was spacious, very clean, and of a decent size on the first floor. The service was a mix of very helpful and friendly staff alongside some rude encounters while addressing my needs. The location was a major factor for my stay, being great for business stopovers and providing easy access to different places. The dining experience was somewhat satisfactory, highlighted by friendly staff but with issues like malfunctioning fruit juice machines. The hotel facilities were adequate, but certain expected amenities were missing.